Privacy Notice – Holistic Health Middle East 2025

This Privacy Notice sets out how Cyclic Solutions Studio L.L.C-FZ ("we", "us", or "our"), as the organiser of Holistic Health Middle East 2025, collects, uses, and protects your personal information in connection with your interaction with Holistic Health Middle East 2025.

Contents:

• Contact Details
   
• What Information We Collect and Why
   
• Lawful Bases and Your Data Protection Rights
   
• Sources of Personal Information
   
• Cookies and Tracking Technologies
   
• Cross-Border Data Transfers
   
• Data Retention Policy
   
• How to Make a Complaint
   
• Cookie Policy

Contact Details

Cyclic Solutions Studio L.L.C-FZ is the data controller for all personal data processed in relation to Holistic Health Middle East 2025. If you have any questions about this notice or how we handle your data, you can contact Cyclic Solutions Studio L.L.C-FZ at: info@holistichealthmiddleeast.com

Registered address: Meydan Grandstand, 6th floor, Meydan Road, Nad Al Sheba, Dubai, UAE

What Information We Collect and Why

We collect and process the following personal information for the purposes of delivering and improving our services:

To provide and improve our products and services:

• Name and contact details
   
• Address
   
• Occupation
   
• Usage data (e.g., how you interact with our website and services)

For marketing and information updates:

• Name and contact details
   
• Address
   
• Marketing preferences
   
• Purchase or account history
   
• Website and app usage patterns

Lawful Bases and Your Data Protection Rights

Under UAE Federal Law No. 45 of 2021 on the Protection of Personal Data (PDPL), we are required to process your personal data in a lawful, transparent, and secure manner.

Our lawful bases for processing include:

• Consent: You have given clear permission for us to process your data for specific purposes. You can withdraw this consent at any time.
   
• Legitimate interests: Where we use your data to pursue our legitimate interests, such as promoting future events, provided these interests do not override your rights and freedoms.
   

Your rights under PDPL include:

• Right to access – You may request access to your personal data.
   
• Right to correction or erasure – You may ask us to correct or delete inaccurate or unnecessary data.
   
• Right to restrict or object to processing – You may request limitations on how your data is processed or object to certain types of processing.
   
• Right to data portability – You may request that your data be provided in a format that allows you to move it to another service.
   
• Right to withdraw consent – You may withdraw consent at any time for processing based on consent.
   

To exercise any of these rights, please contact us using the details listed above. We will respond without undue delay and in any case within one month.

Sources of Personal Information

We collect personal information from the following sources:

• Directly from you (e.g., registration forms, newsletter sign-ups)
   
• Third-party services such as Google Analytics
   

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience, provide analytics, and support our marketing efforts.

What are cookies?

Cookies are small data files stored on your device when you visit a website. They help us understand how users interact with our site.

Types of cookies we use:

• Essential cookies: Required for core website functionality
   
• Analytics cookies: Help us understand website usage and improve user experience (e.g., Google Analytics)
   
• Marketing cookies: Used to deliver relevant ads and track campaign performance
   

Managing cookies:

You can control and manage cookies in your browser settings. Most browsers allow you to refuse or delete cookies. Please note that disabling certain cookies may affect website functionality.

Cross-Border Data Transfers

We may transfer your personal data outside the UAE in limited cases, such as for cloud hosting, CRM platforms, or analytics services. Where we do so, we ensure that such transfers are made in accordance with the UAE PDPL and with appropriate safeguards in place to protect your information.

Data Retention Policy

1. Purpose

This policy outlines how Cyclic Solutions Studio L.L.C-FZ, the organiser of Holistic Health Middle East, manages, retains, and disposes of personal data collected for event marketing purposes, in line with business needs and data protection law.

2. Scope

Covers all data collected for marketing, including client contact details, participation records, and consent documentation.

3. Retention Schedule

• Data types: Contact information, event participation history, preferences, consent records
   
• Retention period: Retained while relevant for marketing of current or future events
   
• Review cycle: Reviewed annually to assess ongoing relevance
   

4. Disposal Procedures

• Irrelevant data will be securely deleted or anonymised
   
• Paper records will be shredded; digital data securely erased
   

5. Responsibilities

• Marketing team: Maintain and review the marketing database annually
   
• Data Protection Officer (DPO): Oversee compliance and reviews
   
• Staff: Ensure only relevant data is kept
   

6. Review and Update

Annual review of data and retention policies to align with legal and business changes. Irrelevant data will be removed or anonymised.

7. Data Minimisation and Anonymisation

We strive to collect only necessary data. Where possible, data may be pseudonymised or anonymised for analysis while safeguarding privacy.

8. Compliance and Auditing

Periodic audits will be carried out to ensure compliance. Any breaches of this policy may result in corrective action.

9. Enforcement

This policy is mandatory. All staff are expected to comply fully with the retention and disposal procedures.

How to Make a Complaint

If you have concerns about how we use your personal data, you can contact us using the contact details provided above. You may also contact the UAE Data Office, the federal authority responsible for overseeing compliance with the Personal Data Protection Law (PDPL).

Cookie Policy

This Cookie Policy explains how Holistic Health Middle East uses cookies and similar technologies on our website. It describes what cookies are, what types we use, and how you can manage your preferences.

What Are Cookies?

Cookies are small text files stored on your device (computer, tablet, or smartphone) when you visit a website. They help websites recognize your device, remember your preferences, and improve user experience. Some cookies are essential for a website to function, while others are used for analytics and marketing.

Types of Cookies We Use

• Strictly Necessary Cookies
  These are essential for enabling basic website functions such as page navigation, access to secure areas, and form submissions. These cookies do not require user consent.
   
• Performance and Analytics Cookies
  These cookies collect information about how visitors use the website, such as which pages are most visited and how users navigate the site. We use services like Google Analytics to help us analyse this data and improve our content.
   
• Functionality Cookies
  These cookies allow the website to remember choices you make, such as language preferences or login details, to provide a more personalised experience.
   
• Marketing Cookies
  These cookies track your browsing behaviour and are used to deliver targeted advertising or promotional messages. They may be set by us or by third-party services.
   

How We Use Cookies

We use cookies to:

• Ensure our website functions properly
   
• Understand how users engage with our site
   
• Improve performance and user experience
   
• Deliver relevant marketing content
   

Third-Party Cookies

Some cookies on our website are placed by third-party services we use, such as:

• Google Analytics
   
• Social media platforms (e.g., LinkedIn, Facebook, Instagram)
   

These third parties may use cookies independently and in accordance with their own privacy policies.

Managing Cookies

You can manage or disable cookies through your browser settings. Most browsers allow you to:

• View what cookies are stored
   
• Delete all or selected cookies
   
• Block cookies from specific sites
   
• Block all cookies entirely
   

Please note that disabling certain cookies may affect the functionality and performance of our website.

You can also opt out of Google Analytics tracking by installing the browser add-on available at:
https://tools.google.com/dlpage/gaoptout

Last updated: 23rd May 2025